Standing in line at the Fox Theatre last week, I overheard a local business owner lamenting a $30,000 lost contract. His receptionist was out sick when the crucial call came in. "One missed connection, and they went to our competitor," he said. This scenario repeats daily ...
Walking through Colony Square last month, I struck up a conversation with a frustrated business owner. His Midtown-based ...
AI has become standard in customer service. But while vendors race to automate everything, Kansas City companies are asking ...
Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...
Last month at Oddly Correct in the Crossroads, I watched my friend Tom take three calls while trying to order coffee. His ...
AI answering services are everywhere now. But in Chicago, where a missed call during a polar vortex or Cubs playoff game can ...
Too often, companies adopt AI just to cut costs. But in Chicago, where customer loyalty can hinge on a single bad winter ...
AI has become standard in customer support, but in Chicago, where business still runs on relationships and word-of-mouth ...
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