Last time I was in Columbus, I spoke to a Brewery District restaurant owner and she described her breaking point. During a Blue Jackets playoff weekend, her reservation system crashed, leaving frustrated diners on hold while staff scrambled to manage walk-ins. "The ...
During a recent Grow Lawrence economic forum, a property management company near campus described their August nightmare. ...
In Lawrence, Kansas, AI receptionists are digital front-desk assistants using natural language processing to interact with ...
I once visited a healthcare contact center near Camelback Mountain. The operations director showed me their crisis: "Our AI ...
Last fall at a Traverse City Chamber morning meetup near Front Street, a Leelanau Peninsula resort manager shared his ...
A few months ago, a Charlevoix medical clinic was losing patients—not because of poor care, but because their front desk ...
A few years back, a Petoskey resort owner watched helplessly as summer bookings slipped away. His support team was drowning ...
Last month at Oddly Correct in the Crossroads, I watched my friend Tom take three calls while trying to order coffee. His ...
From Wall Street trading floors to Brooklyn startups, New York businesses operate at a pace that outdated call center ...
Standing in Grand Central Terminal during rush hour, you witness thousands of conversations happening simultaneously, each ...
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