Last fall at a Traverse City Chamber morning meetup near Front Street, a Leelanau Peninsula resort manager shared his frustrations. His contact center was overwhelmed during fall color season, agents were burning out, and the AI software he'd rushed to implement only ...
A few months ago, a Charlevoix medical clinic was losing patients—not because of poor care, but because their front desk ...
A few years back, a Petoskey resort owner watched helplessly as summer bookings slipped away. His support team was drowning ...
Last month at Oddly Correct in the Crossroads, I watched my friend Tom take three calls while trying to order coffee. His ...
From Wall Street trading floors to Brooklyn startups, New York businesses operate at a pace that outdated call center ...
Standing in Grand Central Terminal during rush hour, you witness thousands of conversations happening simultaneously, each ...
Walking into a Midtown Manhattan office building at 7 AM, you'll hear the hum of contact centers already in full swing. From ...
Last year, a multi-location spa chain with properties from Summerlin to Green Valley Ranch discovered their outdated phone ...
From Fremont to Strip: AI Receptionists Transform Vegas Service By Shawn Boehme A Henderson medical spa was bleeding ...
A Summerlin medical spa owner called me last month, exhausted from handling appointment changes and cancellations. Her team ...
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