Bringing Your Full Communications Stack Into Microsoft Teams (Without Adding More Vendors)

Posted by Shawn Boehme, Jun 04, 2026

Posted by Shawn Boehme, Dec 30, 2025

Last time I was in Columbus, I spoke to a Brewery District restaurant owner and she described her breaking point. During a ...

Posted by Shawn Boehme, Dec 10, 2025

During a recent Grow Lawrence economic forum, a property management company near campus described their August nightmare. ...

Posted by Shawn Boehme, Dec 09, 2025

In Lawrence, Kansas, AI receptionists are digital front-desk assistants using natural language processing to interact with ...

Posted by Shawn Boehme, Dec 03, 2025

I once visited a healthcare contact center near Camelback Mountain. The operations director showed me their crisis: "Our AI ...

Posted by Shawn Boehme, Nov 20, 2025

Last fall at a Traverse City Chamber morning meetup near Front Street, a Leelanau Peninsula resort manager shared his ...

Posted by Shawn Boehme, Nov 18, 2025

A few months ago, a Charlevoix medical clinic was losing patients—not because of poor care, but because their front desk ...

Posted by Shawn Boehme, Nov 12, 2025

A few years back, a Petoskey resort owner watched helplessly as summer bookings slipped away. His support team was drowning ...

Posted by Shawn Boehme, Nov 10, 2025

Last month at Oddly Correct in the Crossroads, I watched my friend Tom take three calls while trying to order coffee. His ...

Posted by Shawn Boehme, Nov 06, 2025

From Wall Street trading floors to Brooklyn startups, New York businesses operate at a pace that outdated call center ...