A few years back, I worked with a Medford-based agricultural equipment dealer whose support team was drowning during spring planting season. Calls were dropped during peak demand. Agents were juggling conversations about parts availability while fielding emergency repair ...
Last Tuesday afternoon, while grabbing coffee near Piedmont Park, I overheard a conversation between two business owners ...
Standing in line at the Fox Theatre last week, I overheard a local business owner lamenting a $30,000 lost contract. His ...
Walking through Colony Square last month, I struck up a conversation with a frustrated business owner. His Midtown-based ...
AI has become standard in customer service. But while vendors race to automate everything, Kansas City companies are asking ...
Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...
AI answering services are everywhere now. But in Chicago, where a missed call during a polar vortex or Cubs playoff game can ...
Too often, companies adopt AI just to cut costs. But in Chicago, where customer loyalty can hinge on a single bad winter ...
AI has become standard in customer support, but in Chicago, where business still runs on relationships and word-of-mouth ...
Staying Connected Across the Valley When AC Failure Means Emergency Phoenix doesn’t play by normal business hours. When ...
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