AI has become standard in customer service. But while vendors race to automate everything, Kansas City companies are asking a better question: What if AI didn't just respond faster, but understood people better? Last week at a networking event in Prairie Village, I met a ...
Too often, companies implement AI to reduce costs, not improve experiences. But when AI is designed to support agents rather ...
AI answering services are everywhere now. But in Chicago, where a missed call during a polar vortex or Cubs playoff game can ...
Too often, companies adopt AI just to cut costs. But in Chicago, where customer loyalty can hinge on a single bad winter ...
AI has become standard in customer support, but in Chicago, where business still runs on relationships and word-of-mouth ...
Staying Connected Across the Valley When AC Failure Means Emergency Phoenix doesn’t play by normal business hours. When ...
Last August, during Phoenix's historic 31-day streak above 110°F, I visited a law firm near the Arizona State Capitol. Their ...
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